The situation

Meridian Health came to us at a turning point. Operations redesign across 14 hospitals without cutting a single clinical role.

What we did

We spent the first four weeks on the ground: interviews, data and site visits. Together with the leadership team we chose three priorities and built a plan with clear owners and milestones.

Making it stick

A Verity team stayed in place through implementation, running a weekly performance rhythm with the executive team until the new way of working became routine.

The impact

+9 pts operating margin and -22% patient wait times within eighteen months.